Keriya App Terms and Conditions - Full Terms of Use and Policies

1. General Terms and Conditions

These terms and conditions (the "Agreement") form a legally binding contract between Keriya app ("we", "us", "our", "the Platform") and the user ("you", "your"). By using our website, creating an account, or using any gaming service, you agree to all the terms of this Agreement. If you do not agree to any of these terms, please stop using keriya app immediately.

1.1 Scope of Agreement

This agreement applies to all Keriya app services, features, and activities, including but not limited to:

• Online casino games (slots, table games, live dealer)
• Fish shooting and arcade games
• Financial transactions (deposits and withdrawals)
• Bonuses and promotional offers
• Customer support services
• Mobile Application and All Platform Versions

1.2 Changes to Terms and Conditions

Keriya app reserves the right to amend, update, or change these terms and conditions at any time. Any changes will take effect immediately upon being published on this page. Your continued use after a change indicates your acceptance of the new terms. We recommend that you check this page regularly for updates.

2. Account Registration and Eligibility

2.1 Age and Legal Eligibility

To create an account on Keriya app and use our services, you must:

• Must be at least 18 years of age. We strictly verify age, and accounts belonging to minors are suspended immediately.
• You must have the legal capacity to enter into a binding contract.
• You must reside in a jurisdiction where online gaming is legally permitted.
• You must not have been previously banned or suspended from keriya app.
• Accounts must be created for personal use only, not on behalf of anyone else.

2.2 Registration Process

When creating an account, you must provide accurate, current, and complete information. This includes:

• Full name (as shown on government-issued ID)
• Date of birth
• Valid email address
• Mobile Number
• Residential address
• Secure password

Keriya app may request identity verification documents at any time, such as a national ID card, passport, driving license, or utility bill. Failure to provide documents may result in account suspension and withheld withdrawals.

2.3 Account Restrictions

• One account only: Only one account is permitted per person, household, address, email, IP address, and payment method.
• Multiple accounts are prohibited: If multiple accounts are detected, all accounts will be closed and balances may be forfeited.
• Account transfer: Transferring, selling, or gifting your account to anyone else is strictly prohibited.

2.4 Account Security

Maintaining your account security is entirely your responsibility. You must:

• You must use a strong and unique password
• Login credentials must not be shared with anyone
• You must log out when not using your account
• Any suspicious activity must be reported to keriya app immediately

3. Deposit and Withdrawal Policy

3.1 Deposit Terms

Keriya app accepts various payment methods including mobile banking, bank transfers, and other e-wallets. When depositing:

• You may only use payment methods registered in your own name
• Minimum deposit amount is BDT 100 (may vary by payment method)
• The maximum deposit limit depends on your account verification level
• Deposits are generally instant; some methods may take 5–30 minutes
• Third-party payments and credit card chargebacks are strictly prohibited

3.2 Withdrawal Policy

Keriya app provides fast and secure withdrawals. For withdrawal processing:

• Identity verification: KYC documents must be submitted before the first withdrawal
• Minimum withdrawal: 500 BDT (varies by method)
• Processing time: Mobile Banking 2-6 hours, Bank Transfer 12-24 hours
• Same Method Rule: Withdrawals are sent to the same method used for deposit
• Weekly Limit: BDT 500,000 for Standard accounts, higher limits for VIP accounts

3.3 Anti-Money Laundering (AML) Policy

Keriya app complies with international AML and CTF (Counter-Terrorism Financing) regulations. We monitor suspicious transactions and report them to authorities when necessary. You must:

• Must be able to verify the source of funds
• Deposits must be made from a legitimate financial source
• Keriya app must not be used for money laundering or any illegal activities

4. Bonus and Promotion Terms

4.1 General Bonus Policy

Keriya app offers various bonuses and promotional offers. All bonuses are subject to the following general terms:

• Bonuses are available to eligible players who meet all applicable terms
• One bonus per player, household, address, or device
• Bonus abuse or fraudulent claims will result in forfeiture of bonuses and winnings
• Bonuses can be claimed manually or credited automatically
• Keriya app reserves the right to amend, suspend, or withdraw any bonus at any time

4.2 Wagering Requirements

All bonuses come with wagering requirements that must be met before making a withdrawal:

• Standard Wagering: Most bonuses carry a 30x–40x wagering requirement (bonus + deposit)
• Game Contribution: Slots 100%, Table Games 10-20%, Live Casino 10%
• Maximum Bet: Bets must not exceed BDT 500 per spin/hand while a bonus is active
• Time Limit: Bonuses must generally be wagered within 30 days of being claimed
• Incomplete wagering: Once expired, the bonus and any winnings from it will be forfeited

4.3 Prohibited Bonus Strategies

The following activities are considered bonus abuse and are strictly prohibited:

• Hedge betting or risk-free betting strategies
• Low-margin or zero-risk betting patterns
• Claiming bonuses using multiple accounts
• Collusive or Syndicate Play
• Bonus hunting or bonus abuse

4.4 VIP and Loyalty Program

Regular and high-roller players in the keriya app VIP program receive exclusive benefits:

• Dedicated account manager
• Higher withdrawal limits and faster processing
• Customized bonus and cashback offers
• Access to exclusive tournaments and events
• Birthday and special occasion gifts

5. Gameplay Rules and Fair Play

5.1 Fair Gaming Policy

Keriya app is committed to ensuring completely fair and random gaming. All games:

• Uses a certified Random Number Generator (RNG)
• Regularly audited by independent third-party organizations
• RTP (Return to Player) percentages are clearly displayed
• No manipulation or predetermined outcomes
• Live Casino games are hosted by professional dealers in real time

5.2 Prohibited Gameplay Strategies

The following activities are considered unfair play and are strictly prohibited:

• Collusion: Colluding with other players to cheat
• Bots or automation: Use of automated software or bots
• Bug exploitation: Exploiting software errors or bugs
• Hacking: Unauthorized system access or manipulation
• Syndicate Play: Coordinated group play

5.3 Game Results and Disputes

• All game results are final and cannot be appealed
• In the event of a technical error, keriya app may void or correct the outcome
• In case of disputes, server logs and game data will serve as the final record
• Players can access their game history and transaction records
• Serious disputes may be escalated to our licensing authority

5.4 Technical Issues and Malfunctions

In the event of a technical issue or malfunction:

• All active bets may be voided
• The affected bet amount will be refunded
• Keriya app may suspend games or features until an issue is resolved
• Players will be notified as soon as possible

6. Responsible Gaming

6.1 Our Commitment

Keriya app is committed to promoting responsible gaming and preventing problem gambling. We believe gaming should be entertainment, never a source of financial trouble. To that end, we provide:

• Deposit limit: Set daily, weekly, and monthly deposit limits
• Loss Limit: Set your maximum loss limit
• Session Time Limit: Set session time limits and receive reminders
• Self-Exclusion: Temporarily or permanently exclude yourself
• Reality Check: Regular pop-up reminders during gameplay

6.2 Warning Signs

If you or someone you know is showing any of the following signs, please seek help:

• Chasing losses by playing more
• Spending more than you can afford
• Borrowing money for gaming or leaving bills unpaid
• Lying to family and friends about gaming
• Prioritizing gaming over responsibilities

6.3 Help and Support

Keriya app provides the following support:

• Responsible gaming information and resources
• Links to professional counselling services
• Self-Assessment Tools
• Account controls and limit setting
• Confidential support and counselling

7. Intellectual Property and Content

7.1 Ownership Rights

The Keriya app website, software, games, graphics, logos, trademarks, and all content are the exclusive property of us or our licensors. These terms do not transfer any intellectual property rights to you. You agree that:

• Do not copy, reproduce, or distribute any content
• Do not reverse engineer or decompile the software
• Do not use the brand or logo without authorization
• Do not create any derivative works

7.2 User-Generated Content

By submitting any content to keriya app (such as reviews, comments, or feedback), you grant us a non-exclusive right to use, modify, and publish that content.

8. Limitation of Liability

8.1 Service Provision

Keriya app provides its services on an "as is" basis. We strive to maintain 24/7 uptime, but cannot guarantee that the service will always be uninterrupted or error-free. We are not liable for:

• Technical failure or downtime
• Internet connection issues
• Third-party service disruption
• Force majeure events (natural disasters, war, etc.)

8.2 Financial Losses

Keriya app is not liable for any indirect, incidental, or consequential damages, including:

• Loss of profit or revenue
• Data loss
• Gaming losses
• Emotional Distress

Our maximum liability shall be limited to your account balance.

8.3 Third-Party Links

Our site may contain links to third-party websites. keriya app is not responsible for the content or policies of those sites. Use external links at your own risk.

8.4 Dispute Resolution

Any dispute arising from these terms will first be attempted to be resolved through our customer support. If unresolved, the dispute may be referred to our licensing authority or an independent mediator.

9. Additional Terms and Conditions

9.1 Account Suspension and Termination

Keriya app reserves the right to suspend or close an account at any time, without cause or for the following reasons:

• Breach of these terms
• Fraud or dishonest activity
• Multiple accounts
• Minor user
• Providing False Information
• Money Laundering Suspicion
• Chargebacks or payment disputes

Upon suspension or closure, we will return any valid balance, but reserve the right to forfeit bonuses and any funds under suspicion.

9.2 Privacy and Data Protection

The use and protection of your personal information is governed by our privacy policy. By using keriya app, you agree to our data practices. For details, see our Privacy Policy Read.

9.3 Communication and Notifications

Keriya app will contact you:

• To the email address provided at registration
• Via SMS or phone call
• Via site notifications or dashboard messages

It is your responsibility to keep your contact information up to date and to check our messages regularly.

9.4 Applicable Law and Jurisdiction

These terms and your use of keriya app shall be governed by the laws of our licensing jurisdiction. You agree to the exclusive jurisdiction of our licensing authority.

10. Contact and Support

If you have any questions about these terms and conditions or need assistance, please reach out to our customer support team:

• Live Chat: Available 24/7 (fastest response)
• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day

Our support team provides assistance in Bengali and English, and typically responds within 1-2 hours.